Once the reader has been virtualized on the remote system, a message indicating that you have shared this reader is logged in the chat window. Gray icon: Reader/card is shared in another sessionĬlick the reader you would like to share with the remote computer.An icon indicates the availability of each card reader or presence of each card: A reader in bold text is being shared in the current active session. The smart card dropdown menu displays the name(s) of the available smart card readers and smart cards. If the Smart Card button is present but disabled, make sure the VSC Customer Service is running on the remote computer. If the Smart Card button does not appear in the screen sharing tool bar, make sure the VSC Representative Service is running on your local computer. Also, the appropriate smart card drivers must be installed on both your local system and the remote system, with their services running.īegin a screen sharing session, and then click the Smart Card button to access a dropdown of available smart card readers on your system. If using a customer-initiated session, the VSC Customer Service must be pre-installed on the remote computer, and its service must be running. The VSC Customer Service is only installed during a Jump To push when the representative performing the Jump has the VSC Representative Service installed on their local system. In this scenario, BeyondTrust installs the BeyondTrust Customer Service as part of the Jump to the end system being accessed. Using the Jump To functionality does not require the VSC Customer Service to be pre-installed on the customer's system. The virtual smart card drivers must be installed on both your local system and the remote system, with their services running.Īlternatively, a system can be accessed using the Jump To functionality from within the representative console. If using a Jump Client, the Jump Client must be running in service mode, or the remote system must also have the elevation service pre-installed with its service running. To use smart card credentials on a remote system, you must Jump to that system, or you must start a customer-initiated session with a system that has the BeyondTrust Customer Service pre-installed.

Use android as smart card reader